Remote work is more accessible than ever, and chat support jobs are a fantastic option if you’re looking to work from home. These roles are perfect for those with strong customer service, written communication, and technical skills.
Employers usually look for candidates with quick typing abilities and the ability to solve problems effectively. Whether you have experience working in customer-facing roles, call centers, tech support, or even as a virtual assistant, you likely have what it takes to start a career in chat support.
Letâs get started with eight companies offering remote chat support opportunities, starting with Clearcover.
1. Clearcover
Clearcover is a digital car insurance company based in Chicago. They’re all about using technology to make car insurance easier and more affordable by cutting down on costs. They focus on giving customers a smooth ride, letting them manage their policies online or through mobile apps, hassle-free.
Role Overview
If youâre looking to work as a chat support representative at Clearcover, youâd chat with customers online to help them out with questions about their insurance policies, claims, billing, and anything else they need. Youâd use Clearcover systems to get info, handle requests, and give accurate answers. Of course, they’ll start you off with training on their products, systems, and how to handle customers like a pro.
Requirements and Setup
- Working from home is the deal, as long as youâve got a solid internet connection and can be available for certain hours.
- Knowing insurance can be beneficial, although itâs not a must.
Pay
Clearcoverâs chat support reps earn approximately $43,000 a year.
2. ExecOnline
ExecOnline specializes in online leadership development programs for executives. They team up with top-notch business schools like Yale, Berkeley, and MIT to offer custom-tailored programs. These are usually a mix of online modules, live virtual sessions, and hands-on projects. Their clients are usually large corporations and organizations looking to sharpen up their senior leadership with flexible, high-impact online training.
Role Overview
As a remote chat support specialist, your main gig would be helping participants, facilitators, and corporate clients use their platform. Youâd be chatting with them online to sort out stuff like course access, tech problems, billing questions, and general support.
Requirements and Setup
- Being savvy with chat tools, CRM software, and online learning platforms is a big plus.
- Flexibility is key since you may need to cover clients in different time zones or handle urgent issues.
- The company provides all work equipment.
Pay
ExecOnline pays their chat support reps $20 an hour.
3. HubSpot
HubSpot is a company that makes software for marketing, sales, and customer service. Their tools help businesses attract customers by creating valuable content and experiences instead of doing the usual ads we always see.
Role Overview
Your job as a chat support representative would be helping customers who use HubSpotâs software. Youâd mainly chat with people online to answer questions about how to use the software. Youâd also sort out any technical issues or help with billing. The company trains you on their software and how to handle different types of customer issues.
Requirements and Setup
- You need to be good at explaining things clearly in writing and using the chat tools they provide.
- Youâll likely collaborate with other team members, including tech experts, to handle tougher problems or customer concerns.
Pay
You can expect to earn anywhere from $46,000 to $61,000 annually.
4. LiveWorld
LiveWorld provides social media management and customer engagement services for businesses.
Role Overview
Chat support reps handle customer interactions on social media and other digital platforms. Responsibilities include answering questions, resolving complaints, and maintaining brand tone.
Requirements and Setup
- Experience in customer service or social media management is beneficial.
- Availability to work in shifts, including nights or weekends.
Pay
Starts at $15 per hour, with opportunities for growth.
5. The Chat Shop
The Chat Shop specializes in live chat outsourcing services for businesses across various industries.
Role Overview
Chat support reps engage with website visitors to answer questions, guide purchases, and solve problems. The focus is on delivering personalized, high-quality support.
Requirements and Setup
- Typing speed of at least 65 words per minute.
- Training is provided to meet their service standards.
Pay
Starts at $10â$14 per hour, depending on experience.
6. Alorica
Alorica offers customer service outsourcing for clients in industries like retail, healthcare, and tech.
Role Overview
Chat support reps help customers with inquiries, troubleshoot issues, and handle billing requests through chat platforms.
Requirements and Setup
- Previous customer service experience is preferred but not mandatory.
- Must meet technical setup requirements, such as internet speed.
Pay
Ranges from $12 to $15 per hour, depending on location and experience.
7. Concentrix
Concentrix is a global customer experience outsourcing company serving a wide range of industries.
Role Overview
Remote chat support reps handle customer service, tech support, and product queries. The company provides training on specific client tools and systems.
Requirements and Setup
- Reliable internet and a quiet work environment.
- Some roles may require bilingual skills.
Pay
Starts at $13â$15 per hour, with additional benefits.
8. ModSquad
ModSquad offers outsourced digital engagement services, including chat support, moderation, and social media management.
Role Overview
Reps handle a variety of tasks, including customer inquiries, community moderation, and technical troubleshooting. Roles can be tailored to specific clients.
Requirements and Setup
- Experience in customer service or online communities is advantageous.
- Flexible scheduling, including part-time opportunities.
Pay
Typically $10â$15 per hour, depending on the project.
Final Thoughts
Remote chat support jobs are an excellent way to work from home while leveraging your communication and technical skills. These companies provide diverse opportunities, competitive pay, and the flexibility to fit your schedule. With training often included, you can gain new skills and build a fulfilling career in remote work.